Refund Policy

Overview

At TrueLinens, customer satisfaction is our top priority. This refund policy provides clear guidance on our procedures for order cancellations, returns, and refunds.

Order Cancellations

• Timeframe for Cancellation: Orders can be cancelled within 60 minutes of placing them.
• Cancellation Process: Please contact us immediately at [email protected] to cancel your order.

60-Day Satisfaction Guarantee

• Eligibility: Applies to select products.
• Refund Process: If not satisfied within 60 days of receipt, contact us at [email protected] for a full refund.
• Refund Timing: Refunds processed within 7 working days upon receipt of the returned item.

30-Day Return Policy

• How to Return: Send the item to the address provided by our customer support team.
• Conditions:
  • Items with a 25% or more discount eligible only for store credit.
  • Handmade products are not returnable or refundable.
  • Refunds or store credits processed within 30 days of receiving your return.
  • Unused, unworn, and unwashed.
  • Items must be unused and in original packaging.
  • Complete with all original labels attached.
  • Purchases with gift cards or store credit are non-returnable. Gift cards and store credits are non-refundable.
  • Shipping charges and taxes are non-refundable.
• Policy Precedence: In case of discrepancies, our Returns Policy terms prevail.

For Queries: Contact us at [email protected] for any questions regarding our Returns Policy.

Damaged or Defective Products

• Reporting: Contact us at [email protected] within 30 days of receiving your order.
• Required Proof: Provide a detailed explanation and clear photos or videos of the damage.
• Resolution: We offer a reshipment or a full refund after verifying the damage.

Returning Intimate Products

• Policy: Underwear cannot be returned due to hygiene concerns. Unworn bras or bra tops in original condition are returnable.

Thank You

Your trust in TrueLinens is greatly valued. We are committed to providing you with an excellent shopping experience. For any concerns, please reach out to us.